Shipping policy
At POP-POP, we’re committed to getting your favourite popcorn seasonings to you fresh, safely, and on time.
Order Processing
Orders are typically processed within 1–2 business days after payment is successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During high-volume periods, sales, or promotions, processing times may be slightly longer. We’ll do our best to keep you informed of any significant delays.
Shipping & Delivery
Once your order has been shipped, you will receive a shipping confirmation with tracking details, where available.
Delivery times may vary depending on your location and the courier service. Estimated delivery time is generally 3–7 business days after dispatch.
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, courier disruptions, public holidays, remote locations, or other circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.
We may offer free shipping on selected orders, products, or promotional periods. Any applicable free-shipping offer will be clearly mentioned at checkout or on our website.
Incorrect or Incomplete Address
Please make sure your shipping address and contact details are correct before placing your order.
POP-POP is not responsible for delays, failed deliveries, or additional shipping charges resulting from an incorrect or incomplete address provided by the customer.
If an order is returned to us because of an incorrect address or failed delivery, additional shipping charges may apply if you request that the order be shipped again.
Damaged or Incorrect Orders
Please inspect your package when you receive it.
If your order arrives damaged, appears to have been tampered with, or contains an incorrect product, please contact us at hello@pop-pop.in as soon as possible. Please include your order number and clear photos of the package and products received so that we can investigate and assist you.
Lost or Delayed Shipments
If your order appears to be delayed or lost in transit, please contact us at hello@pop-pop.in with your order number and tracking information.
We will work with the courier to investigate the shipment and determine the appropriate next steps.
Contact Us
If you have any questions about shipping or your order, please contact us at:
Email: hello@pop-pop.in